Free Trial / Demo

Printer Reset – Bluetooth

 

1. At your kiosk home screen, tap and hold the VPass logo in the grey footer bar for 5-10 seconds .

2. A window will display, showing your Bluetooth Printer as connected.

 

3. Tap Disconnect.

 

4. The Printer is now disconnected.

5. Again select Bluetooth.

 

6. Your Bluetooth printer is now re-connected. Close the window and try a test sign in.

 

Printer Issues – Other Steps…

• Are you using the black VPass-Kiosk App, updated to the latest version 1.1.03?
• The print roll used in the printer is the 62mm wide monochrome DK-22205 (DK-2205 in US and Canada). No other print roll will print with VPass (for example the sample black & red print roll that comes with the QL-820NWB).
•  The iPad iOS up to date and is version 14+. Printing will only work if the iPad iOS is version 14+.

As a more comprehensive reset, you could try the following…

1. Log Out of App by following steps 1-3 in this help article.
2. On your iPad’s Home Screen go to your Settings App (cog icon) > Bluetooth (near top) and toggle the Bluetooth off and on again.
Additionally on this Bluetooth setup page you can fully disconnect and re-connect by tapping the “i” symbol > Forget This Device. Then a popup will come up to again Pair the iPad & Printer.
If you need to exit Guided Access to do any of the above procedures, please follow steps 1-3 in this help article.
3. Return to the VPass Kiosk App, and select your Region and Log In again.
4. Select the appropriate Location.
5. The Home Screen will display.
6. Again press and hold the VPass logo in the grey footer bar for 10 seconds.
7. The Connect to printer dialogue box will come up.
8. Depending on your connection method, tap Bluetooth or AirPrint and connect your printer.
9. The button should then turn green with the message “Printer Connected”.
10. If required, re-enable Guided Access (Steps 4-6)
11. Hopefully you can now do a test sign in and a badge will print.

Other Factors:

  • Does the iPad/ Wi-Fi server go to sleep at night?
  • Is bonjour blocked on the network?
  • Is firewall port 443 open?
  • Printer Console  the “D” symbol (next to Wi-Fi & or Bluetooth icons)  is for “Direct Mode” – you may turn this off in the printer’s menu by going to Menu > WLAN > Network Mode = Infrastructure mode (Not Direct Mode)
  • Also on the printer, you can turn off the “template” mode: Menu > Template Settings > Template Mode > Off.
Full list of Brother QL-820NWB Printer Error Messages here.
Whitelisting

It may also be important to whitelist the following URL’s on your Wi-Fi server:

Australia & New Zealand
dashboardapi.vpass.io
itwtapi.vpass.io
visitorapi.vpass.io
visitorapi.vpass.io/chathub
socket.vpass.io
cdn.vpass.io

UK, EU & South Africa
dashboardapi-uk.vpass.io
itwtapi-uk.vpass.io
visitorapi-uk.vpass.io
visitorapi-uk.vpass.io/chathub
socket-uk.vpass.io
cdn-uk.vpass.io

US & Rest of World
dashboardapi-us.vpass.io
itwtapi-us.vpass.io
visitorapi-us.vpass.io
visitorapi-us.vpass.io/chathub
socket-us.vpass.io
cdn-us.vpass.io

Canada
dashboardapi-ca.vpass.io
itwtapi-ca.vpass.io
visitorapi-ca.vpass.io
visitorapi-ca.vpass.io/chathub
socket-ca.vpass.io
cdn-ca.vpass.io

 

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